The Irate Customer:  Defining what professionals do best...
This workshop takes a difficult and sometimes emotional topic and deals with it in a "down-to-earth" fashion in order to assist participants to effectively manage challenging situations - and often the custiomers involved who can sometimes be resistive, hostile or uncooperative in the workplace, or other circumstances. You will be exposed to real and very practical strategies and concepts which should leave you feeling more knowledgeable, skillful and empowered.

Schedule:  Thursday, October 7 (9 a.m. - 4 p.m.)
Fee: $225
Faciliator: Tom Wiseman

Fundamentals of Project Management 
Are you entering the arena of project management and want to get started on the right foot? Lean the basic principles of project management and the structure that every successful project needs.  This seminar will cover all of the components of successful project managemetn including defininh scope, planning, cost management, project termination and good people skills.

Schedule: Tuesday and Wednesday, October 26 & 27 (9 am - 4 pm)

Fee: $450
Facilitator: Chip Clark

*This seminar is offered in partnetrship with the Gardner Centre

Stress Management and Worklife Balance
The skill of multitasking, in order to accomplish all the demands that require your attention, is an art form in and of itself.  The ability to manage competing priorities within a limited time frame is truly a  major accomplishment.  This one-day program is focused on stress, change and life management insights, tips, strategies, and promoting a more satisfying lifestyle, and abchieving balance and optimum performance in the workplace and at home.

Schedule:  Friday, November 5 (9 am - 4 pm)
Fee:  $225
Facfilitator:  Tom Wiseman


ABC's of investing
Seeking information and advice about investing can be stressful.  This course provides a clear understanding of investment terms and products, along with ideas and strategies to build your personal net worth and security.  Presented in a relaxed and comfortable atmosphere, you will have lots of popportunities to ask questions.  This course is a great investment.

Schedule:  2 Tuesdays, Octobner 5 & 12 (6:30-9 pm)
Fee $55

Bookkeeping for small business
Learn the basics of proper bookeeping and its cycle, how to set up a simple filing system, and other practical tips to properly track your business transactions.

Schedule:  3 Wednesdays, October 27 - November 10 (6:30-9 pm)
Fee: $65

The Certificate of Achievement in Human Resource Development
Sir Wilfred Grenfell College's Division of Community Education and College Relations is please to partner with the Gardiner Centre of Memorial University's Faculty of Business Administration in offering the Gardiner Centre's Certificate of Achievement in Human Resource Development in Corner Brook beginning February, 2011.  This 8-day certificate program will equip  human resource professionals with the strategies and skill set required to manage their organization's talent and create an environment where people want to work.


For more information on these and other Professional Development programs offered at Sir Wilfred Grenfell College, please contact Marilyn Forward, Program Developer.
 mforward@swgc.mun.ca 
Tel.: 709-737-6207
Fax: 700-637-6201