SUPERVISORY SKILLS DEVELOPMENT PROGRAM
The need for effective supervisory and management skills cross many job areas and is crucial to the succession planning of your company. In response to the expressed desire to have such training available for the western region, Grenfell Campus’ Division of Community Education and College Relations has partnered with the Department of Human Resources, Memorial University in offering the following modules of the Supervisory Skills Development Program.
Active Listening / Effective Meeting Management
Friday, Feb. 1 (9 a.m. – 4 p.m.) Facilitators: Jacqui Walsh & Jose Lam
The need to listen effectively is paramount to successful workplace communications. Active listening skills ensure that individuals are fully engaged in the communication process. This seminar will focus on fundamental concepts. Participants will reflect on their own listening skills and practice techniques for enhancement. These concepts will be applied to various workplace interactions, both formal and informal. Too many people spend too many hours in ineffective meetings! This seminar is designed to review the key elements that contribute to effective meetings. The focus is on the development of practical ideas and tools appropriate in the workplace. You will have the opportunity to discuss your meeting challenges and generate workable solutions. The critical roles and responsibilities of every meeting participant are emphasized throughout the session. Ultimately, it is the behaviour of every individual that determines the success of the meeting.
Presentation Skills
Friday, Feb. 8 (9 a.m. – 4 p.m.) Facilitators: Janice Ryan & Julie Pitcher
We may be “all talk”, but can we all present? Effective presentation skills are fundamental to workplace success, but presenting with clarity and confidence requires more than just an ability to talk. Throughout this highly interactive seminar, participants will explore how to best organize the content of a presentation for smooth transitions from introduction to conclusion. To enhance the professional design and delivery of your presentations, you will examine the role of the most common verbal and non-verbal quirks and cues, and you will learn several techniques to effectively capture your audience, including the use of visual aids, demonstrations, handouts and multi-media.
Customer Service
Friday, March 1 (9 a.m. – 4 p.m.) Facilitators: Janice Ryan & Julie Pitcher
What are you selling, to whom are you selling, and why are you selling? Developing a customer approach to your service delivery requires a clear understanding of the answers to this question. This workshop will challenge you to define your product, your customer, your market and your mandate. You will examine the role of the perceptions and expectations of yourself and your customer, and how they define the customer service experience. Given that an organization cannot establish a strong customer focus by simply subscribing to “the customer is always right” philosophy, participants will focus on learning techniques to help build valuable relationships with their best customers, to manage their problem customers and to recover from an experience that leaves either party less than satisfied.
Conflict Management
Wednesday, March 13 (9 a.m. – 4 p.m.) Facilitator: Carla May
Managing workplace conflict successfully requires patient diagnostic skills, flexibility and a well-stocked tool kit of resolution techniques. This one-day seminar provides a model for assessing the nature of a workplace conflict and offers several practical tools and techniques for creating a positive resolution. Participants will have the opportunity to assess their own preferred mode of conflict response and learn how best to adjust to a variety of situations using case studies and real life examples conflict. Each participant will complete and score the Thomas-Killmann Conflict Mode Instrument.
Leading a Multi-Generational Workforce
Wednesday, March 27 (9 a.m. – 4 p.m.) Facilitator: Chip Clark
At no other time in history have organizations been faced with four generations of employees working together. Each generation has a different set of values, attitudes and expectations, and this can cause conflict, frustration, and misunderstandings in the workplace. Leading a multi-generational workforce is a new skill set required by successful organizations. In this workshop, participants will learn ways to lead and motivate the different generations and create a cohesive work environment.
Leadership & Motivation
Friday, April 12 (9 a.m. – 4 p.m.) Facilitators: Jacqui Walsh & Jose Lam
As a leader, you want your employees to feel motivated and perform at their best. In turn, your employees want to feel valued and have their contribution recognized by the organization. The success of this relationship will lead to success for everyone. Discover what it takes to be an effective leader who can successfully create motivation and enthusiasm among staff.
My Leadership Role
Tuesday, May 14, (9 a.m. – 4 p.m.) Facilitator: Travor Brown
This session will establish a link between the skills learned throughout the Supervisory Skills Development Program and how to incorporate them as leadership tools in the participants’ workplace. Individual feedback will also be given back on the peer surveys that will be distributed in the performance coaching and development module. Overall, the workshop will give participants the opportunity to reflect on and further confirm their own role and responsibility as leaders within the university.
HUMAN RESOURCE DEVELOPMENT
Today’s labour environment is challenging. Organizations have to find ways to recruit, retain and develop employees - creating a culture where people feel valued, supported and motivated to succeed. Key to addressing these challenges is the role played by human resource professionals. Key to their effectiveness are the tools they have to work with. Learn forward thinking employment practices and strategies to develop your organization’s most valuable asset – your people.
HR SUCCESSION PLANNING
Monday, May 6 (9 a.m. – 4 p.m.) Facilitator: Lynn Best
Thinking ahead is a cardinal rule of business. Succession planning is a workforce development strategy that will prepare your organization now for key personnel changes that will inevitably occur. A good plan will focus on leadership continuity, improved knowledge sharing and transitioning people into critical roles. Businesses, not for profit organizations and government agencies can benefit greatly from succession planning which ensures human resources are prepared to achieve your organizations long-term goals.
Benefits
- Learn best practices of succession planning
- Identify where potential personnel gaps exist in your organization
- Learn the four steps to succession planning
- Conduct a risk analysis
- Identification of high-potential employees
- Development of high-potential employees
- Monitor the succession process for strategic value to your institution
- Understand the challenges of implementing a succession plan
- Develop an action plan to begin implementing a succession plan
Who Should Attend: Human resource managers, directors or leaders who are responsible for the strategic development of their organizational talent
Fee: $395 (includes lunch, certificate of attendance, all materials)
EMPLOYEE RETENTION STRATEGIES
Tuesday, May 7 (9 a.m. – 4 p.m.) Facilitator: Lynn Best
Is employee turnover affecting your business operations? Do you know why people are moving on? Learn strategies on how to retain your key talent and grow your business. Employee retention is one of the primary measures of the health of your organization - it affects sales, productivity and morale. Job availability is increasing, providing greater employment options, leading to higher employee turnover. Retention of your key employees involves more than competitive salary and benefits. Explore ways you can reduce turnover and create a work environment that builds loyalty among your employees.
Benefits
- Identify typical causes of employee turnover
- Examine the roles of career development, reflective feedback, mentoring, compensation, personal development and workplace culture as retention strategies
- Understand the expectations of new hires
- Learn how creativity can lead to a more committed workforce
- Learn practical techniques to facilitate retention in your organization
Who Should Attend: Managers and supervisors, business owners, HR professionals... those responsible for the human resource function in your organization.
Fee: $395 (includes lunch, certificate of attendance, all materials)
DEVELOPING A HUMAN RESOURCE PLAN
Thursday, May 16 (9 a.m. – 4 p.m.) Facilitator: Lynn Morrissey
People are your most important asset. Your organization needs a human resource plan to manage and retain its most valuable resource. Learn a process for developing an effective human resource plan for your organization. In today’s competitive and changing workforce, organizations need to have an effective human resource plan in order to attract, retain and develop employees. Human resource planning is a process to evaluate current and future staffing needs to ensure you have the right people, with the right skills in the right jobs. Learn a step-by-step process to develop a plan that includes; staffing, performance appraisal, compensation and employee development, and links with the overall organizational strategy.
Benefits
- Understand the importance of human resource planning
- Identify your role in human resource planning
- Determine how human resource planning links with corporate strategy
- Learn how to conduct an environmental scan
- Learn a step-by-step process to develop a human resource plan
- Review the key elements of a human resource plan: staffing performance appraisal; compensation; and employee development
- Discuss how the human resource plan impacts organizational culture
Who Should Attend: Managers and supervisors, business owners, HR professionals .... those responsible for the human resource function in your organization.
Fee: $395 (includes lunch, certificate of attendance, all materials)
MASTERS CERTIFICATE IN PROJECT MANAGEMENT
This program provides high quality training for 2 or 3 days, every second/third week over a course of four (4) months. It is an important milestone towards the creation of a professional project manager. Our program will include a short assignment handed out after each class creating about an hour or so of homework over the two weeks between classes. Each of these assignments will be used to tie the whole program together and as the background work for the Project Simulation you will run through close to the end of the program.
A final test will be administered at the last class covering material taught throughout the program. This test is meant to give all students an idea of the material that they have retained and some of the areas that they may need to review at a later date.
The program fee is $7,950 CDN + 13% HST
Schedule Modules Facilitator
Sept 9, 2013 Opening Day B. Lush
Sept 16-18, 2013 Planning & Control D. Ball
Sept 30-Oct 1, 2013 Communications C. Clark
Oct 7-8, 2013 Quality B. Walton
Oct 28-29, 2013 Cost J. MclLroy
Nov 12-13, 2013 Contracting and Procurement A. Williams
Nov 25-26, 2013 Risk D. Boebinger
Dec 9-10, 2013 Gaps C. Goodbine
Dec 16-17, 2013 Closing B. Lush
For registration or further information, please contact:
Jackie Collins, Training Officer
Gardiner Centre, Faculty of Business Administration, Memorial University
Marilyn Forward, Program Developer
Community Education, Grenfell Campus, Memorial University
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