BUSINESS AND MANAGEMENT
How to Design, Plan & Maintain Social Media Presence for your Business or Organization
the basics of who, what, when, where, why and how of social media, including
Facebook and Twitter tactics, building a blog, YouTube and LinkedIn. Join us for a workshop that is ideal for
individuals, organizations, non-profits, and activists interested in using
social media to engage, communicate, and create change.
Nov 26, 9 am – 4 pm, Fee: $225
Becoming a Transformational
leadership focuses on opportunities for impact. Learn how to tap into the full
creativity and potential within you and within the people around you. Create great change and build and nurture
great leaders while inspiring employees to perform their best.
Tentatively: Thursday, December 12, 9 am – 4 pm, Fee: $295; Facilitator: Jacqui Walsh
the principles of customer service; identify communication techniques to disarm
difficult or emotional situations through creative problem solving. This interactive workshop will provide you
with the necessary tools to meet the needs and expectations of your customers
with confidence and provide you with the knowledge to build the kind of service
persona that puts customers at ease and earns their trust.
Nov. 7, 9 am – 4 pm, Fee: 295; Facilitator: Carla May
the professional design and delivery of your presentations while examining the
role of the most common verbal and non-verbal quirks and cues. Learn techniques to effectively capture your
audience, using visual aids, handouts and multi-media.
Nov. 22, 9 am – 4 pm, Fee: $295; Facilitators: Janice Turner and Julie Pitcher
many workplaces today four generations are working side by side, each with very
different needs, drivers and learning styles.
Managing intergenerational diversity is a new skillset required by successful
organizations. In this hands-on workshop learn the values, attributes and work
styles of each generation and create strategies tailored to accommodate each
groups’ workplace behaviours.
Dec. 4, 9 am – 4 pm, Fee: $295; Facilitator: Carla May